Discounts, Surcharges and Conditions

1. All bookings of 11 days or more will receive a 15% discount on all              Pet Sitting Services.

2. Old aged pension card holders will receive a 15% discount on Pet
   Sitting Services (excl. dog walking service).
   This discount can not be used in conjunction with any other discount offers

3. The following Public Holidays attract a 30% surcharge. All other              public holidays and school holidays are surcharge free. Please note          that Standard and Basic Services Only are available for these
     days:
                     Christmas Day
                     New Years Day
                     Good Friday

4. We ask that you purchase extra supplies for your pets to make sure        you do not run out. Any expenses incurred by your pet sitter for pet        food, cat litter or other essential supplies will be added to your                invoice plus a $3 shopping charge.

5. For extended bookings (2 or more weeks) clients may be  required to     pay a 50% deposit prior to the first scheduled call with the                     remainder payable within 14 days of returning home.

6. Assignments cannot be accepted without an initial face to face                  interview and signing of the service agreement.

7. In the interests of maintaining professional standards All Critters Pet     Sitters does not accept assignments where we are asked to just              check in on your pets two or three times per week (exceptions for           farm animals).

8. Please do not ask us to ‘just ignore’ one of your pets – as animal lovers     we are unable to accept such assignments which contravene our duty       of care.

9. We reserve the right to refuse bookings for any of the following              reasons:
                     a.  Animal displays any form of aggression or antisocial                                    behaviour during initial interview
                     b. Inappropriate housing or provisions made for the pet’s                               welfare, health and safety in the clients absence
                     c. The client has a history of late payment or has                                            outstanding invoices

10. If we are required to make an extra trip following the initial                     interview in order to pick up your key this will be charged at a flat            rate of $15. Keys may be sent by courier or mailed anonymously to           us at your own cost

11. Any extra time required for dealing with emergency situations with         your pets or home will be charged at $5 per 15 minutes or part                 thereof or $20 per hour. This fee covers emergency transport to           your veterinarian, time spent searching for escaped or missing pets         (unless we were causative in the escape) and time dealing with                  unforeseen events such as home invasion or home maintenance                  problems.